Quality Management System

Universidad Evangélica de El Salvador > Quality Management System

QUALITY MANAGEMENT SYSTEM

The Universidad Evangélica de El Salvador, considering its foundations and institutional philosophy; aware of the changing needs of the environment, and to manifest the commitment to its university actors, stakeholders, legal and regulatory part, as well as the requirements of the institution itself; is committed to improving academic and administrative processes, ensuring that all its activities maintain a high level of effectiveness and efficiency based on process management, through the implementation of the Quality Management System based on the principles of quality, which allows monitoring and evaluation towards continuous improvement of its institutional work, based on the PHVA cycle (Plan, Do, Check and Act), which is made up of the following strategic instruments:

QUALITY POLICY

The purpose of the Quality Policy is to express the commitment of the Universidad Evangélica de El Salvador, to implement a management system with international standard; focused on the satisfaction of interested parties, including legal and regulatory requirements, aimed at continuous improvement. "In the Evangelical University of El Salvador we believe in a culture of quality management, for the monitoring of senior management in compliance with the regulatory framework of Higher Education Institutions in El Salvador, promoting the commitment of staff in terms of the articulation of vital functions (Teaching, Research, Social Projection and Scientific Dissemination); as well as strategic and support processes; in order to train professionals with academic quality and Christian values that guide their lives in all spheres of influence.

GENERAL DEVELOPMENT PROJECT (GDP)

The UEES conceives the IEP as its projected intention towards the future, which is constituted by:
a. Perspectives, which help to organize the strategic objectives and bring them together in terms of those elements on which a goal is set.
b. Strategic Axes, integrating the strategies that were analyzed by senior management in order to develop them in the established period.
c. Long-term strategic objectives (5 years), in line with its Mission, Vision and Values, in congruence with the National Higher Education Policy.
d. Balanced Scorecard (BSC), which harmonizes long-term strategic objectives with strategic indicators, compliance deadlines, responsibilities and results.
e. Short-term operational plans (1 year) that respond to the degree of annual progress in each goal, specifying the projects, indicators, responsible parties, deadlines, budget and ways to measure compliance year by year in accordance with the Vision of the Future.

The PEI information is compiled under a five-perspective structure:
1. Human Talent Development,
2. Students and Graduates,
3. Research and Social Impact
4. Financial Sustainability and Digital Transformation
5.

PROCESS GOVERNANCE

Process Management is evidence of the commitment of the senior management of UEES to the fulfillment of objectives and goals reflected in the Institutional Strategic Plan (PEI) that frames the institutional commitment of UEES in the five-year period 2022 - 2027. This is reflected in a transversal work structure that inductively is described as follows: Improvement teams: temporary teams made up of specialists from the various areas with the sole objective in solving a problem or proposing a project necessary to reverse a problem. Process teams made up of representative personnel from the various units responsible for meeting the proposed goals. Institutional Quality Committee: structure approved by the Executive Board, composed of administrative and academic officers as follows: President: Director of Institutional Planning and Development; Vice President: Information Technology Manager; Secretary: Institutional Quality Coordinator; Members: Director of Educational Quality, Human Resources Manager, Maintenance and General Services Manager. This Committee is responsible for creating the regulatory framework that governs academic and administrative quality, promoting process reforms in coordination with the teams, methodological adjustments, indicators, special process evaluations and proposals to the Executive Committee and the Board of Directors.

PROCESS MANUAL

The Process Manual describes the entire structure and mechanisms with which the institution complies with quality, according to the requirements established by its users, stakeholders, and legal and regulatory parts. In order to provide a guide for the realization of each of the strategic, support and key processes of the UEES, it is constituted as the fundamental documented information of reference in relation to quality management, critical input in internal control audits, internal or external quality audits. The priority is to automate these processes with a focus on innovation.

LEGAL AND REGULATORY COMPLIANCE

The UEES preserves the applicable legal and regulatory compliance, provided in guidelines, laws and regulations of the Ministry of Education of the Republic of El Salvador regarding its operation for higher education. Likewise, it considers compliance with all the requirements of the different ministries and national and international organizations to which it is linked with its work. Therefore, in each process that makes up the Manual, and specifically in the Characterization Sheet, the corresponding compliance with both internal and external requirements is determined.