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https://doi.org/10.69789/creaciencia.v17i1.703Keywords:
Keywords: Kaizen, Quality of Health Care, safety, health care, EPQI.Abstract
This paper describes the results of the retrospective, longitudinal and descriptive research aimed at characterizing the scope of the training strategy for the use of the Kaizen methodology provided to Costa Rican social security work groups.
This strategy has the purpose of creating projects to improve the quality of processes, focusing on the efficiency and safety of patient care. The qualitative and distributional characteristics of all the Kaizen microprojects developed up to the year 2022 were studied.
It was concluded that hospitals were the main beneficiaries since their participation was more prevalent than that of other health care establishments. Projects related to medical specialties were the most predominant, most of which were aimed at improving hospital processes for patient care. The professional guild that conducted most of the projects was the nursing guild. The results of this
research made it possible to establish how these training courses were distributed. This knowledge will help improve the planning of future trainings so they can be extended to more professional associations, other services or strategic programs of the health care institutions of the Costa Rican social security system. This experience can be leveraged nationally and internationally to design and implement projects in local and national, public, and private health care systems. The primary goal of this initiative is to strengthen the quality and safety of care through a systematic approach to processes based on the Kaizen methodology
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