Development of a prototype of a system for incidence of computer services for the Zacamil National Hospital

Abstract

The objective of this research is to develop a prototype of a system for computer service incidents for the National Hospital "Dr. Juan José Fernández” Zacamil, known as Hospital Zacamil, which will allow the Computer Unit as well as its users to have a tool to manage problems with their computer equipment. The Methodology that was used for the development of this project was to investigate the different technologies, which would allow the development of the proposed objectives, and in this way meet the needs found, then strategies were established on how the innovation project would be developed by Through a development design, as well as the use of programming languages, managing to satisfy identified needs through the initial diagnosis that allowed the data collection. Among the main results obtained were the development of a functional prototype that would help the management of computer incidents, allowing the organization of incidents by priority and the administration of suppliers. During the satisfaction evaluation, there were five criteria that measured the design, portability and operation of the software, it was possible to exceed the demands of the users, however, the software was created under a scalable design, which can be improved with each update. In conclusion, this project allowed establishing an order of priorities in the process of providing computer technical support in the different units, establishing effective communication with users for monitoring incident management, to solve problems of computer equipment that present.